EUAA Submission: AER Guidelines To Make The ISP Actionable
Emily Wood | January 22, 2020
‘We support the development of the ISP and see it having a crucial role in facilitating this transition pathway at the most efficient cost to consumers, provided there is thorough, transparent and respectful engagement. This engagement must go beyond a “show and tell” approach where consumers are simply presented with an ISP that has been developed largely behind closed doors or in a way that makes it difficult for consumers to have an active role in shaping the outcome. It must also include an ongoing role in monitoring outcomes to ensure the benefits that were promised are being delivered.’
See attached submission for full details
